In a world where consumers are increasingly mobile and social, have 24/7 access to information and options for goods and services, customer experience is an increasingly important ingredient for companies as they win and retain customers.
With customers always on, empowered with information and choices, and driving their own experience, their expectations for how companies engage them continues to rise. Customers are becoming accustomed to more personalized attention from companies, and expect companies to know who they are and what they need across the entire customer journey. These rising expectations actually create an opportunity for forward-thinking companies.
Admiral Consulting Group presented a 60-minute webinar to learn how an ERP solution tailored to improve ROI of fashion businesses empowers customer experience, improves communication with key business relationships and provides insight for a complete picture of your company from design to delivery and beyond.